Ausgrid is the electricity distributor for Newcastle and the wider Hunter Region. It owns and maintains the poles, powerlines, and meters that deliver power to homes and businesses. Ausgrid serves 1.8 million customers across its network but does not sell electricity plans directly.
Your electricity retailer is a separate company that handles your billing, pricing, and plan features. Switching retailers does not change your network or disrupt your power supply in any way. Ausgrid continues managing the infrastructure regardless of which retailer you choose.
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