AGL now bills you, but the company delivering power to your home never changed. Ampol Energy sold electricity in New South Wales and South-East Queensland, and in both markets the local distributor owns the poles, wires, and meters.
Distributors handle the physical supply and restore power during outages. In South-East Queensland that is Energex. Across New South Wales it is Ausgrid, Endeavour Energy, or Essential Energy, depending on your address. You can find your distributor’s name printed on your bill.
Electricity retailers do something different. They set your rates, issue your bill, and manage your account. Swapping retailers changes what you pay, never the wires running to your property, so the switch is administrative and your supply keeps running.
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