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Complaints
Complaints and Unsubscribes
At GoSwitch, we take customer satisfaction seriously. If you have had an experience that didn’t meet your expectations or would like to provide feedback, we want to hear from you. Your input helps us improve our services and ensure we deliver the best possible experience to all our customers.
Lodging a Complaint
If you wish to lodge a formal complaint, please contact us via email at:
Please include the following details in your message to help us address your concern promptly:
- Your full name and contact details
- A brief description of the issue
- Any relevant account or reference numbers
- Supporting documentation (if applicable)
We aim to acknowledge all complaints within 2 business days and resolve them as quickly as possible. In some cases, a more detailed investigation may be required. If so, we’ll keep you informed of our progress throughout.
Unsubscribing from Communications
If you no longer wish to receive marketing emails or updates from GoSwitch, you can unsubscribe at any time.
To unsubscribe, simply send an email to:
Please include the word “Unsubscribe” in the subject line and specify the email address you wish to remove from our mailing list. Your request will be processed within 5 business days.
Our Commitment to You
At GoSwitch, we’re committed to transparency, fairness, and resolving concerns in a timely and respectful manner. Whether you’re sharing feedback, raising a concern, or opting out of communications, we value your voice and appreciate the opportunity to assist.
If you have any questions or require further assistance, don’t hesitate to reach out.